Bring ‘Em In with Your Energy – Make Your Customers Feel Special

I want to share one of my favorite quotes with you – it’s so relevant to how we make our customers feel so they want to return to our business again and again.

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
— Maya Angelou

Does this quote make you think? If so, ask yourself:
• What can you do to make those around you feel good?
• Does making others feel good have an impact on you as well? How?

Today I read a newsletter from one of my fellow National Speakers Association members, Julie Alexander, CSP. Take time to read her news at You’ll be glad you did, and you’ll have a smile on your face. She describes the value that a smile brings to your business as follows:
“A smile translates into every language faster and more accurately than Rosetta Stone®. It breaks down barriers more powerfully than the heaviest wrecking ball; it warms hearts and cools tempers more effectively any energy source.” — Julie Alexander, CSP

My call to action for you is to ask your managers, or staff, “How can we use this technique to help our company succeed? How can we make our customers feel special?”
You may be surprised at the number of creative ideas you hear from them. Please let me know what they say.

Helping you create exceptional experiences!
Bonnie Mattick

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