Tag Archives: How to improve customers’ experience

A Eulogy for McFritz – “Glenby’s Silver Treasure”

McFritz was whelped on March 19, 2001, and came into my life on September 17, 2001. He was a superb Scottish Terrier from the Glenby Kennels in Portland, Oregon. McFritz went to doggie heaven on September 29, 2011. He lived well, was obedience-trained and had a special gift with children. McFritz was loved by all…

Are Your Employees Engaged?

In order to know if your employees are fully engaged, you need to have an understanding of what an engaged employee looks like. In my consulting practice and in my research, I’ve found many examples of companies with highly engaged employees and they all have the following characteristics in common: • Companies with engaged employees…