Tag Archives: creating happy employees

The Secrets of a Highly Engaged Manager – Characteristics to look for

Do you know what makes an engaged manager and do you know how your manager ranks? While working for a hospitality management company, I had a boss named Dennis who knew how to empower others and maximize employee engagement. Dennis was a senior-level manager there – He’d provide sufficient directions on projects and then empowered…

It’s NOT Just at Holiday Time – Keep up the Spirit All Year!

Some quick reminders on how you can keep your employees happy, engaged and energized for their work. Whether or not they’re not getting a big, fat raise, which are rare this year, then be sure you make them feel special and appreciated for the work they do. Here are some of my “Top Hat Tips”…

Examining the Characteristics of Engaged Employees

Let me ask you a couple of questions: • What distinguishes the most successful hospitality properties and what do they do that makes them so remarkable? • What is it about them that has their customers so happy that they tell their friends and colleagues about their experience, and return whenever possible? First and foremost,…