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Category Archives: Using Creativity

Surveys – What Are the Promises & Pitfalls?

Surveys are often snubbed as time-consuming, costly, nonessential activities, particularly during tight financial times. However, they can be effectively used to encourage a culture of employee engagement. In addition to general staff surveys, you may also survey your managers to find out how well they understand their roles in communicating the mission, goals and needs…

Are Your Employees Engaged?

In order to know if your employees are fully engaged, you need to have an understanding of what an engaged employee looks like. In my consulting practice and in my research, I’ve found many examples of companies with highly engaged employees and they all have the following characteristics in common: • Companies with engaged employees…

Accentuate Positive Workers

I was honored and fortunate enough to be interviewed by Philip Perry for an article in the Bed Times Magazine (February 2011), and I wanted to share this with my friends and clients. The article “Accentuate the Positive .. Turning a Negative Worker into a Peak Performer” created some buzz and Mr. Perry quoted me…

Examining the Characteristics of Engaged Employees

Let me ask you a couple of questions: • What distinguishes the most successful hospitality properties and what do they do that makes them so remarkable? • What is it about them that has their customers so happy that they tell their friends and colleagues about their experience, and return whenever possible? First and foremost,…

Kick Up Members’ Involvement in a Professional Association

In an earlier blog, I wrote about some ways leadership can make a commitment to meet the needs of the members of their association. (See “Create Unforgettable Outcomes for Your Association in 2011”) Let’s take a look at the reality of your programs and how you can get your members enthusiastically involved. You’ve already determined…

Create Unforgettable Outcomes for Your Association in 2011

A recent teleseminar I conducted for the Colorado State Association Executives described ways to get more members involved in the associations and gain new members. The seminar attendees included members of their association, speakers and business owners. I illustrated for them how the “intention” of the leadership is paramount to having a focus and strategy…

Use Candid Employee Feedback to Grow Your Business

During a recent visit to observe management training for new leaders at a quick service restaurant franchise, we asked the participants to answer a couple of questions regarding the employees’ performance. The intent was to gather candid employee feedback, with unbiased information and outcomes. Our questions were: 1. What concerns you regarding employee job performance?…

Using Mind Maps: Move Mountains of Information

Are you collecting data to create stories, write training content, develop e-learning and you just have too much stuff?  You may choose from a variety of techniques to develop the content — two commonly-used methods are:  Develop content using a mind mapping – arranging the flow of the content – I prefer to use this!…

Focus Team Meetings and the $64,000 Question

What can you do you to coordinate people, processes, policies and marketplace to benefit everyone involved?  One solution we recommend involves using focus team meetings among all the stakeholders. Create a brain-storming activity and ask the “$64,000 Question” as we recently did – we asked:  “What are the barriers that you face related to getting…