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Category Archives: Using Creativity

How Engaged Employees Make a Difference

Recently, a new client asked me, “How do remarkable businesses build and maintain their reputation?” The answer to this question involves management and employees’ attitudes. Management must screen and hire people that like and want to work in service to others. Hotels, banks, restaurants, tourist attractions, etc. rely on their employees to favorably impact the…

Get Employees Excited About Their Jobs

I see employees who are disengaged in their jobs and their managers wonder why job performance is lacking, enthusiasm is at an all-time low and they feel “stuck in the rut” of their jobs. You can be an engaged manager in your work by rewarding your employees for outstanding performance, sharing decision-making and communicating your…

Kick Up Engagement with Management and Staff

Do you have employees who are excited about their work? When managers share the goals and vision for the company, employees better understand how their role makes a difference. If you follow Harvey Mackay, consultant on employee development, you may have seen a recent column he wrote. He states “People have a way of becoming…

Bring ‘Em In with Your Energy – Make Your Customers Feel Special

I want to share one of my favorite quotes with you – it’s so relevant to how we make our customers feel so they want to return to our business again and again. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you…

A Eulogy for McFritz – “Glenby’s Silver Treasure”

McFritz was whelped on March 19, 2001, and came into my life on September 17, 2001. He was a superb Scottish Terrier from the Glenby Kennels in Portland, Oregon. McFritz went to doggie heaven on September 29, 2011. He lived well, was obedience-trained and had a special gift with children. McFritz was loved by all…

Kick it Up a Notch – Get Your Employees Excited!

The Rockettes at Radio City Music Hall are exciting to watch – they have been performing their high kick routines to perfection for many years. When they stand in that chorus line, with their arms at each other’s waist, it appears they are moving as one. They are perfectly spaced, kicking at exactly the same…

Engaged Employees – Their Attitudes, Abilities and Assets

Research conducted last year showed that bad behaviors in the workplace cost U.S. corporations nearly $75 Billion dollars a year. That’s a huge loss. In a difficult economy, it’s been getting worse. But you can turn that around. In restaurants and hospitality groups, engaged employees are one of the best assets you can have. What…

Generational Issues Affect Employee Engagement

I read an article by Anne Loehr, the Generational Expert (www.AnneLoehr.com) and she has compiled a list of Gen Y and Gen X characteristics, compared to Baby Boomers’ characteristics. This information is helpful for those of us working across generations – we can communicate much more effectively when we know the expectations! Take time to…