• Search the Blog

  • Archives

Category Archives: Engaged Employees

How Engaged Employees Make a Difference

Recently, a new client asked me, “How do remarkable businesses build and maintain their reputation?” The answer to this question involves management and employees’ attitudes. Management must screen and hire people that like and want to work in service to others. Hotels, banks, restaurants, tourist attractions, etc. rely on their employees to favorably impact the…

Why Good People Don’t Last

Quoting from Dr. Seuss’ poem “Oh, The Places You’ll Go,” …..”Life’s a great balancing act…” and if you have intention and focus you can balance your priorities. Are you concerned about losing your good staff and strong performers with their customer service skills? Do they feel “left out?” Planning specific programs to help these people…

Help Leaders as Mentors / Coaches and Increase Employee Engagement

Setting the stage for a culture of accountability and engagement begins with developing leaders as coaches and mentors. If leaders understand the value of engagement and support it by modeling it and fostering mentorship through their managers, those managers in turn can create engaged employees—who foster loyal customers. Mentoring is just one example of how…

How Behaviors Can Impact Employee Performance

Bad behaviors cost U.S. corporations over $73 Billion dollars a year. That’s a huge loss and impact on the bottom line of these corporations. What are companies doing to decrease the impact of these behaviors? You can use assessment tools (such as Strength Deployment Inventory) to identify issues and help employees understand how they affect their jobs.

Great Resource for Employee Engagement

Getting your employees engaged includes asking them what they value and how excited they are about their jobs. Several years ago I joined the Employee Engagement Network (www.employeeengagment.ning.com) and have learned so much from my colleagues there. On this site, a wide variety of professionals share their experiences and programs for employee engagement. It’s an…