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Category Archives: Business Results

4 Proven Steps to Keep Technical Expertise In-house

Is your company faced with workforce restructuring, downsizing, right-sizing, and you need to do more to capture the intellectual capital of your technical expertise? If you have people who’ve been in their job more than five years, you may be at risk for losing their expertise when they retire or change jobs. This loss can…

How Engaged Employees Make a Difference

Recently, a new client asked me, “How do remarkable businesses build and maintain their reputation?” The answer to this question involves management and employees’ attitudes. Management must screen and hire people that like and want to work in service to others. Hotels, banks, restaurants, tourist attractions, etc. rely on their employees to favorably impact the…

Bring ‘Em In with Your Energy – Make Your Customers Feel Special

I want to share one of my favorite quotes with you – it’s so relevant to how we make our customers feel so they want to return to our business again and again. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you…