Author Archives: Bonnie Mattick

How Dr. Seuss Can Motivate You for the New Year

You’ve most likely heard a Dr. Seuss poem in your early life, and maybe the following lines are reminiscent: “You can steer yourself any direction you choose. You’re on your own. And you know what you know. And YOU are the guy who’ll decide where to go” (Dr. Seuss “Oh The Places You’ll Go”)  Dr. Suess makes…

Why Good People Don’t Last

Quoting from Dr. Seuss’ poem “Oh, The Places You’ll Go,” …..”Life’s a great balancing act…” and if you have intention and focus you can balance your priorities. Are you concerned about losing your good staff and strong performers with their customer service skills? Do they feel “left out?” Planning specific programs to help these people…

How to Kick It Up with Engagement and Enthusiasm in Your Work!

I recently chatted with Ken Bossone, host of World of Positive Thinkers Radio Show, and guest facilitator, Pam Lontos. Their topic for the show that day was how to help companies who want to improve employee performance and have employees who want to be happier in their jobs. I showed them how employees who feel…

Kick Up Engagement with Management and Staff

Do you have employees who are excited about their work? When managers share the goals and vision for the company, employees better understand how their role makes a difference. If you follow Harvey Mackay, consultant on employee development, you may have seen a recent column he wrote. He states “People have a way of becoming…

3 Steps to Help Project Implementation

What are you doing to get buy-in for your work projects? Perhaps you have identified corrections or changes in processes that would increase your business results and you need support for the changes. Make sure all people affected are aware of the changes you want to make. Get their involvement in the implementation, and if…

5 Ways to Be More Effective on an Association Board

While preparing to facilitate an association board retreat recently, I was referred to an article on how the members of a board of directors interact. http://tinyurl.com/BODteams The article compared ineffective versus effective team behaviors in meetings. It emphasized that board members need to “promote and implement” the contributions of all members.” To review some of…

Help Leaders as Mentors / Coaches and Increase Employee Engagement

Setting the stage for a culture of accountability and engagement begins with developing leaders as coaches and mentors. If leaders understand the value of engagement and support it by modeling it and fostering mentorship through their managers, those managers in turn can create engaged employees—who foster loyal customers. Mentoring is just one example of how…