Author Archives: Bonnie Mattick

4 Proven Steps to Keep Technical Expertise In-house

Is your company faced with workforce restructuring, downsizing, right-sizing, and you need to do more to capture the intellectual capital of your technical expertise? If you have people who’ve been in their job more than five years, you may be at risk for losing their expertise when they retire or change jobs. This loss can…

How Engaged Employees Make a Difference

Recently, a new client asked me, “How do remarkable businesses build and maintain their reputation?” The answer to this question involves management and employees’ attitudes. Management must screen and hire people that like and want to work in service to others. Hotels, banks, restaurants, tourist attractions, etc. rely on their employees to favorably impact the…

5 Tips to Turn Around Negative Employees

The economy is creating a lot of stress among employees. If your own company’s one of the many that have had cut-backs in the work force, the remaining employees have to take on additional responsibilities and are working longer hours. Even if you’ve managed to weather the economic storm, your workers will have fears about…

Get Employees Excited About Their Jobs

I see employees who are disengaged in their jobs and their managers wonder why job performance is lacking, enthusiasm is at an all-time low and they feel “stuck in the rut” of their jobs. You can be an engaged manager in your work by rewarding your employees for outstanding performance, sharing decision-making and communicating your…

How to Predict Behaviors and Improve Interactions with Others

Learning to interact with others and understanding your needs and values can impact your job success. Let’s talk about some tools that you can use to assess workplace behavior. These tools help you predict and interpret behaviors. This is an overview of a few tools I’ve used and how they link between behavior, engagement and…